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Help Page - Shella

SHIPMENT INFORMATION

COUNTRY ORDER AMOUNT SHIPPING COST
Hong Kong
Macau
< HK$400 HK$50
> HK$400 FREE
China
Taiwan
Singapore
Korea
Brunei
< US$52 US$13
> US$52 FREE
Australia X US$26
Malaysia
Philippines
Japan
Indonesia
X US$20
X US$52
UK
EU
Continental USA
Canada
X US$102
***We Do Not Currently Deliver to Hawaii, Puerto Rico.
*The above shipping times are estimates only.
*Please note that the order processing time may be postponed due to Hong Kong holidays, weekends and special sales.
*If there are a large number of items in your order, we may ship them in batches. For consolidated orders, shipments arrangements will also be made in response to cater certain situations.
*Other overseas remote areas (see list of postal code numbers) require an additional surcharge that will be calculated and displayed at the checkout.

Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.

 

Enjoy "Hong Kong free delivery" (limited time offer) upon any purchase of in-season items. It is NOT including Hong Kong's remote areas. In the period of offer, SF Express cash on delivery is available for customers in these areas.


Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.

Tariffs and Customs:

All product prices displayed on MDreams.com do not include customs duties and other taxes. Goods that arrive at the country of shipment may be subject to customs duties and surcharges, which are borne by the recipient. In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.

Customer Notice

1. All orders placed on MDreams.com are ultimately settled in Hong Kong dollars.
2. Once the order is confirmed, it cannot be changed or cancelled.
3. Hong Kong based customers may choose to use SF Stations or smart cabinets to collect their goods. Please fill in the relevant SF station or smart cabinet code and address on the delivery address for arrangement.
4. After goods are shipped, a confirmation email will be issued to the customer for parcel tracking.
5. Shoe boxes may be subject to damage during transit.
6. Any customer requests for MDreams.com to place an item(s) unattended without a signature, MDreams.com will not be held responsible for any loss/damages as a result.
7. MDreams.com has the final decision to retain or change the free shipping terms.
8. We reserve the right to choose the courier company and shipping method according to the delivery area(s), while retaining the right to consolidate the same customer orders.

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Return Policy

RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund upon the conditions outlined.

MDreams.com returns will be accepted up to 30 days from purchase date. The item must be returned in original, unused condition, in its original packaging, and with all paperwork, parts and accessories to ensure credit.

Items purchased at other e-Commerce platforms or MDreams retail stores other than MDreams.com may not be returned to here and we advise you to contact the retailer of purchase. 

No returns can be made on OUTLET items.

Shipping fee and duty tax (if applicable) will not be refunded.

RETURN SHIPPING: The customer is responsible for the RETURN Shipping fee.

How to return an Item

Repack the item(s) you wish to return securely in the original packaging and send back to MDreams (address details below)

Please e-mail to cs@mdreams.com and provide your Order number and a return tracking number.

If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.

Send the return package to the following address:

MDreams Online Limited (Return service)

24th floor, Block A, Kong Nam Industrial Building

603-609 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong

All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.

Keep the Return Tracking Number for your return package to monitor delivery status.

Refund will not be made until we confirm product is delivered back to us and is in as new / sellable condition.

How to exchange an item

We don’t exchange items rather we ask you to follow the procedure outlined under “Return an item” and please place another order for the item you wish to order.

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Ordering and Payment terms for online

All items are priced in Hong Kong dollars, and all final transactions will be placed in Hong Kong dollars. We accept the following credit cards and the following payment methods:

VISA, MasterCard, China UnionPay, Alipay, PayPal, Apple pay and Google pay

For International Customers, your credit card will be billed in HONG KONG dollars and your card company will convert the charges for you in accordance with the applicable exchange rate at the time of processing the transaction.

Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to MDreams Online LTD we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site secure.

For all the orders, you are required to make the payment online. The online transaction processing is provided by Checkout.com using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.

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FAQ

Are you selling genuine goods?
MDreams.com is the official partner of Melissa, Zaxy, Ventolation, CGEAR, Recounter and Plae. The products sold by MDreams.com are 100% brand new.

Is shopping on your website safe?
Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee.

Will the goods I purchase be taxed at the time of entry and customs?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional duties and taxes that are levied.

The product I want but out of stock, what should I do?
We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you.

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MELISSA:

Womens


US INCHES CM UK EURO JAPAN CHINA KOREA
5 9 22.5 35/36 22.5 35.5 228
6
23.5 37 23.5 36/37 235
7 24 38 24 38 241
8 24.5 39 24.5 39.5 248
9 10 25.5 40 25.5 40/41 254
10 10¼ 26.5 42 26.5 42 260

Mens


US INCHES CM UK EURO JAPAN CHINA KOREA
7 9⅞ 25.1 39/40 25 40/41 251
8 10⅛ 25.7 41 26 42 257
9 10⅜ 26.3 42 27 43.5 263
10 10⅝ 27 43 28 44/44.5 270
11 10⅞ 27.6 10½ 44 29 45/46 276
12 11⅛ 28.3 11½ 45/46 30 47 283

Infant/Kids


US INCHES CM UK EURO
11 17.5 10 28/29
12 7⅛ 18.5 11 30
13 19 12 31
1 20 13 32
2 8⅛ 20.5 1 33
3 21.5 2 34
4 22 3 35

Babies


CM INCHES US UK EURO
11.5 5 4 19/20
12.5 5⅛ 6 5 21
13.5 7 6 22/23
14.5 8 7 24
15.5 6⅛ 9 8 25/26
16.5 10 9 27
17.5 11 10 28/29
18.5 7⅛ 12 11 30
** Some styles of Melissa come in a EUR size 40/41 and 42 (the 2 largest sizes). The majority of styles, however, are in a 40 and 41/42.
NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.

ZAXY:

Womens


US JPN BRA EU
5 22.5 33/34 35/36
6 23.5 35 37
7 24 36 38
8 25 37 39
9 26 38 40
10 26.5 39/40 41/42

Kids


US JPN BRA EU
9 15 23/24 25/26
10 16 25 27
10/11 17 25/26 27/28
11 17 26/27 28/29
11/12 18 27/28 29/30
12 18 28 30
13 19 29 31
13/1 19 29/30 31/32
1 20 30 32
2 21 31 33
2/3 21 31/32 33/34
3 22 32/33 34/35
4 23 34 36
4/5 22 33/34 35/36

Kids - Barbie Collection


US BRA EU
9 23/24 25/26
10 25 27
11 26/27 28/29
12 28 30
13 29 31
1 30 32
2 31 33
3 32/33 34/35
4 34 36

Babies


US JPN BRA EU
5 11.5 18 19/20
6 12.5 19 21
7 13 20 22
8 14 21 23
9 14.5 22 24
10 15.5 23 25/26
11 16.5 24/25 27
12 17.5 26/27 28/29

RECOUNTER:

Womens


US UK EURO CN/JP mm
3 2 34 220 (1.5)
4 3 35 225 (1.5)
5 4 36 230 (1.5)
6 5 37 240 (1.5)
7 6 38 245 (1.5)
8 7 39 250 (1.5)
9 8 40 255 (1.5)
10 9 41 265 (1.5)
11 10 42 270 (1.5)

Plae Kids


US UK EURO JP (cm) Inches (approx. foot length)
5 4 21 13.3 4 3/4"
5.5 4.5 21.5 13.5 5"
6 5 22 14 5 1/8"
6.5 5.5 22.5 14.3 5 1/4"
7 6 23 14.5 5 1/2"
7.5 6.5 23.5 14.8 5 5/8"
8 7 24 15 5 3/4"
8.5 7.5 24.5 15.3 6"
9 8 25 15.5 6 1/8"
9.5 8.5 26 16 6 1/4"
10 9 27 16.5 6 1/2"
10.5 9.5 27.5 16.8 6 5/8"
11 10 28 17 6 3/4"
11.5 10.5 28.5 17.3 7"
12 11 29 17.5 7 1/8"
12.5 11.5 30 18 7 1/4"
13 12 31 18.5 7 1/2"
13.5 12.5 31.5 18.8 7 5/8"
1 13 32 19 7 3/4"
1.5 13.5 32.5 19.5 8"
2 1 33 20 8 1/8"
2.5 1.5 34 20.5 8 1/4"
3 2 34.5 21 8 1/2"
3.5 2.5 35 21.5 8 5/8"
4 3 35.5 22 8 3/4"
4.5 3.5 36 22.5 9"

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