FREQUENTLY ASKED QUESTIONS
1. Are you selling genuine goods?
MDreams.com is the official partner of Melissa, Zaxy, Ventolation, CGEAR, Recounter and Plae. The products sold by MDreams.com are 100% brand new.
2. Is shopping on your website safe?
Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee.
3. Will the goods I purchase be taxed at the time of entry and customs?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional duties and taxes that are levied.
4. The product I want but out of stock, what should I do?
We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you.