For purchases over HK$600 and above, free shipping is available in China, Hong Kong, Macau, Taiwan, Singapore, Malaysia, Indonesia and Thailand.
For Asia areas are subject to a charge of HK$100.
For outside Asia areas are subject to a charge of HK$150.
Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.
Enjoy "Hong Kong free delivery" (limited time offer) upon any purchase of in-season items. It is NOT including Hong Kong's remote areas. In the period of offer, SF Express cash on delivery is available for customers in these areas.
Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.
Other overseas remote areas (see list of postal code numbers) require an additional surcharge that will be calculated and displayed at the checkout.
Tariffs and Customs:
All product prices displayed on MDreams.com do not include customs duties and other taxes. Goods that arrive at the country of shipment may be subject to customs duties and surcharges, which are borne by the recipient. In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.
Order processing time
Order Processing Timeline (Working Days)
|PROCESSING TIME||Order Day||3-4 days after ordering||1-2 days after ship out||5-12 days after shipment|
|ORDER STATUS||Order placed||Warehouse shipment||Receive tracking no.||Customs clearance and delivery|
1. Please note that the order processing time may be postponed due to Hong Kong holidays, weekends and special sales.
2. The above shipping times are estimates only. We do our very best to adhere to these timelines and do not accept responsibility should delivery fall outside of these estimates. We do not accept responsibility for any item(s) that may go missing whilst in transit to the customer.
3. If there are a large number of items in your order, we may ship them in batches. For consolidated orders, shipments arrangements will also be made in response to cater certain situations.
1. All orders placed on MDreams.com are ultimately settled in Hong Kong dollars.
2. Once the order is confirmed, it cannot be changed or cancelled.
3. Hong Kong based customers may choose to use SF Stations or smart cabinets to collect their goods. Please fill in the relevant SF station or smart cabinet code and address on the delivery address for arrangement.
4. After goods are shipped, a confirmation email will be issued to the customer for parcel tracking.
5. Shoe boxes may be subject to damage during transit.
6. Any customer requests for MDreams.com to place an item(s) unattended without a signature, MDreams.com will not be held responsible for any loss/damages as a result.
7. MDreams.com has the final decision to retain or change the free shipping terms.
8. We reserve the right to choose the courier company and shipping method according to the delivery area(s), while retaining the right to consolidate the same customer orders.
1. All regular-priced items purchased at MDreams.com are eligible for a 30-day refund or replacement guarantee. You can return the item unconditionally within 30 days of purchase and request full refund or replacement, but the shipping fee will not be refunded.
2. If the product has production defects, you can contact us for replacement arrangements.
3. All discount/discounted items are not eligible for refund, replacement, price adjustment or cancellation.
4. The price of the items shall be subject to the confirmation of the customer's order date and shall not be compensated for any potential differences.
5. Products returned by customers will not be refunded by MDreams without prior permission by a member of our team.
6. Returned goods must be returned in their original state at the time of delivery (including shoe boxes, dust bags or designer packaging, genuine goods, etc.). Damaged or used products will not be accepted.
7. Items purchased on the MDreams.com website cannot be refunded or returned to any physical MDreams store.
8. Each order can only be returned once. (If you have several items in your order, please return them all together)
9. All shipping costs incurred by the return will be borne by the buyer. (unless the product itself has a flaw in production)
1. If the customer needs to return a product, please contact us first to confirm the return. (If the product has production defects, please attach a photo)
2. After confirmation by a member of our team, please return the item to the following address:
MDreams Online Limited
1103A, 11/F, Block B, Seaview Building, 4-6 Watson Road, North Point,
Ordering and Payment terms for online
All items are priced in Hong Kong dollars, and all final transactions will be placed in Hong Kong dollars. We accept the following credit cards and the following payment methods:
VISA, MasterCard, China UnionPay, Alipay, PayPal, Apple pay and Google pay
For International Customers, your credit card will be billed in HONG KONG dollars and your card company will convert the charges for you in accordance with the applicable exchange rate at the time of processing the transaction.
Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.
All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to MDreams Online LTD we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site secure.
For all the orders, you are required to make the payment online. The online transaction processing is provided by Checkout.com using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.
Are you selling genuine goods?
MDreams.com is the official partner of Melissa, Zaxy, Ventolation, CGEAR, Recounter and Plae. The products sold by MDreams.com are 100% brand new.
Is shopping on your website safe?
Absolutely! We are a legal business with brick and mortar stores throughout Asia. Not only do we provide 100% genuine products to you, your purchase is also protected by our satisfaction guarantee.
Will the goods I purchase be taxed at the time of entry and customs?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any additional duties and taxes that are levied.
The product I want but out of stock, what should I do?
We are sorry to hear that, but if you do come across a product that you want badly, send us an email, and we will try our best to see what we can do to get it for you.
We use the US sizing on the website for Melissa (women's), M Zero (men's) and Mini Melissa (kid's).
Please refer to the following chart to convert to your size:
** Some styles of Melissa come in a EUR size 40/41 and 42 (the 2 largest sizes). The majority of styles, however, are in a 40 and 41/42.
NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.
|US||UK||EURO||JP (cm)||Inches (approx. foot length)|