Shipping

***We Do Not Currently Deliver to Hawaii, Puerto Rico.

• The above shipping times are estimates only.
• Please note that the order processing time may be postponed due to Hong Kong holidays, weekends and special sales.
• If there are a large number of items in your order, we may ship them in batches. For consolidated orders, shipments arrangements will also be made in response to cater certain situations.
• Other overseas remote areas (see list of postal code numbers) require an additional surcharge that will be calculated and displayed at the checkout.
• Please note that free shipping is not exempt from duties and surcharges that may be imposed when transporting to the destined local area.
• Enjoy "Hong Kong free delivery" (limited time offer) upon any purchase of in-season items. It is NOT including Hong Kong's remote areas. In the period of offer, SF Express cash on delivery is available for customers in these areas.

Hong Kong's remote areas (lists) are limited to SF thresholds or smart cabinets. Please specify the relevant SF station or smart cabinet address on the shipping address for arrangement.

Tariffs and Customs

All product prices displayed on MDreams.com do not include customs duties and other taxes.  Goods that arrive at the country of shipment may be subject to customs duties and surcharges, which are borne by the recipient.  In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.

Return Policy

• RETURN SHIPPING:  The customer is responsible for the RETURN Shipping fee.
  
  
• If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund upon the conditions outlined.
  
  
• MDreams.com returns will be accepted up to 30 days from purchase date.  The item must be returned in original, unused condition, in its original packaging, and with all paperwork, parts and accessories to ensure credit.
  
  
• Items purchased at other e-Commerce platforms or MDreams retail stores other than MDreams.com may not be returned to here and we advise you to contact the retailer of purchase.
  
  
• No returns can be made on OUTLET items.
  
  
• Shipping fee and duty tax (if applicable) will not be refunded.

How To Return An Item

• Repack the item(s) you wish to return securely in the original packaging and send back to MDreams (address details below)
  
  
• Please e-mail to cs@mdreams.com and provide your Order number and a return tracking number.
  
  
• If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.
  
  
• Send the return package to the following address:

  MDreams Online Limited (Return service)
  24th floor, Block A, Kong Nam Industrial Building
  603-609 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong

• All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
  
  
• If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.
  
  
• Keep the Return Tracking Number for your return package to monitor delivery status.
  
  
• Refund will not be made until we confirm product is delivered back to us and is in as new / sellable condition.