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How To Return An Item

  • Repack the item(s) you wish to return securely in the original packaging and send back to MDreams (address details below)

  • Please e-mail to cs@mdreams.com and provide your Order number and a return tracking number.

  • If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.

  • Send the return package to the following address:

    MDreams Online Limited (Return service)
    24th floor, Block A, Kong Nam Industrial Building
    603-609 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong

  • All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

  • If you use a carrier of your choice, we recommend that returns be shipped by an insured and traceable method. Otherwise, we cannot confirm the receipt and will not be responsible for the return order.

  • Keep the Return Tracking Number for your return package to monitor delivery status.

  • Refund will not be made until we confirm product is delivered back to us and is in as new / sellable condition.

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