1. All regular-priced items purchased at are eligible for a 30-day refund or replacement guarantee. You can return the item unconditionally within 30 days of purchase and request full refund or replacement, but the shipping fee will not be refunded.
2. If the product has production defects, you can contact us for replacement arrangements.
3. All discount/discounted items are not eligible for refund, replacement, price adjustment or cancellation.
4. The price of the items shall be subject to the confirmation of the customer's order date and shall not be compensated for any potential differences.
5. Products returned by customers will not be refunded by MDreams without prior permission by a member of our team.
6. Returned goods must be returned in their original state at the time of delivery (including shoe boxes, dust bags or designer packaging, genuine goods, etc.). Damaged or used products will not be accepted.
7. Items purchased on the website cannot be refunded or returned to any physical MDreams store.
8. Each order can only be returned once. (If you have several items in your order, please return them all together)
9. All shipping costs incurred by the return will be borne by the buyer. (unless the product itself has a flaw in production)

Returns Procedure
1. If the customer needs to return a product, please contact us first to confirm the return. (If the product has production defects, please attach a photo)
2. After confirmation by a member of our team, please return the item to the following address:

MDreams Online Limited
206A, 2/F, Block B, Seaview Building, 2-8 Watson Road, North Point,
Hong Kong