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SHIPPING INFORMATION

SHIPMENT FEE

Mdreams.com

- FREE DELIVERY WORLDWIDE for orders above US $50, otherwise, a $15 flat shipping fee will be charged.

- For orders shipping to the USA, flat shipping fee of $15 for every order (We apologize for not being able to provide free delivery to the USA)

                      

Todabom.com - FREE DELIVERY WORLDWIDE for orders above US $40, otherwise, a $15 flat shipping fee will be charged.

 

ORDER PROCESSING TIME

Order Processing Timeline (Working days)
Processing time Order day 3 - 4 days after ordering 1 - 2 days after ship out 5 - 12 days after ship out
Order status Order placed Ship out Tracking code Delivery

 

1. On special holidays or promotion, for example, New Year or Christmas, orders speed will be affected, your understanding is appreciated.

2. Delivery time varies according to your location. Once again, on special holidays or promotion period, the speed will be affected.

3. The above shipping times are estimates only. We do our very best to adhere to these timelines and do not accept responsibility should delivery fall outside of these estimates. We do not accept responsibility for any item(s) that may go missing whilst in transit to the customer. 

  

REMARKS

1. After order is shipped, you will receive a tracking code to conveniently track the status of the parcel.

2. Please be aware that SHOE BOXES may be damaged in transit. This is beyond our control. Please remember the primary function of a shoe box is to protect the shoes!

3. FOR LARGE ORDERS, we reserve the right to remove shoes from their boxes, especially for overseas orders, and also if a shoe is on sale. This enables us to provide you with a realistic and economic shipping charge.

4. We insures each order during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes (for example as a gift) then you accept that evidence of a signature by them as evidence of delivery and fulfillment by MDreams Online LTD and transfer of responsibility in the same way.

5. Alternatively if MDreams Online LTD is advised to leave the parcel at an unattended premises and no signature is received this also constitutes a transfer of responsibility.

6. We reserve the right to change or discontinue free shipping at any time.

7. In order to keep our shipping and handling rates low, we reserve rights to combine shipments, choose the delivery carrier and method of shipping at our own discretion.

** If you are unsure of anything, just get in touch with us, we will be delighted to help.

  

NOTE ON CUSTOM TAX OR DUTIES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.  It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

  

RETURNS & EXCHANGE

OUR PROMISE

For your peace of mind, all purchases from MDreams.com / Todabom.com are backed by a 30 day REFUND or EXCHANGE guarantee. Within 30 days of purchase, you can return your products for a FULL refund or exchange. However, we will not reimburse any shipping cost involved.

In the rare case you received faulty goods from us, we will gladly refund or exchange your products, and we will reimburse all shipping cost involved.

 

TERMS & CONDITIONS

1. Goods must be returned within 30 days from purchase.

2. Goods returned must be in the same condition as they were received, we will not accept goods that were damaged and used.

3. Any dust bags or designer packaging such as authenticity tags etc, must be included within your return package.

4. Any goods purchased from MDreams.com / Todabom.com CANNOT be returned to or refunded at any MDreams stores.

5. Each order is eligible for return / exchange 1 time only (If your order has multiple items, you should return / exchange all of them at once)

6. Buyers will be responsible for all transportation fees occurred during return / exchange (unless the product has manufatcural defect)

** All sale/discounted items are final, no return, exchange, price adjustments or cancellations. They are also subject to limited availability. (Unless the product has manufactural defect)

 

RETURN PROCEDURE

1. Contact us at here, and we will get in touch with you.

(If the product is faulty, kindly shoot us a photo as well)

2. Return the products to the following address:

MDreams Online Limited
Unit 1103A, 11/F, Block B, Sea View Estate, 4-6 Watson Road, North Point, Hong Kong

Once we received the good and processed, we will email you notification of your refund or exchange. We will process your request as fast as we could. Guaranteed!


ORDERING & PAYMENT

Payment method

All prices are in US Dollars. The following credit cards / payment method are accepted:

VISA, MASTERCARD, CHINA UNION PAY, AMERICAN EXPRESS, DISCOVER, JCB, ALIPAY, TENPAY
We provide multiple payment method for your convenience

1. Mpay
2. PayPal

For International Customers, your credit card will be billed in US Dollars and your card company will convert the charges for you in accordance with the applicable exchange rate at the time of processing the transaction.

Our prices do not include relevant overseas duties or other custom charges that may be incurred and are beyond our control. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it.

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to MDreams Online LTD we will not be liable for any delay or non-delivery.

We take all reasonable care to make our site secure.

For all the orders, you are required to make the payment online. The online transaction processing is provided by Mpay using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.

Amend/cancel order

Change of order or cancellation is not allowed after confirmation

SIZE GUIDE

We use the US sizing on the website for Melissa (women's), M Zero (men's) and Mini Melissa (kid's).

Please refer to the following chart to convert to your size

Womens Size

cmInchesUSUKEUROJapanChinaKorea
22.8 9 5 35/36 21 35.5 228
23.5 6 37 22 36/37 235
24.1 7 38 23 38 241
24.8 8 39 24 39.5 248
25.4 10 9 40 25 40/41 254
26 10¼ 10 42 26 42 260


Mens Size

cmInchesUSUKEUROJapanChinaKorea
25.1 9⅞ 7 39/40 25 40/41 251
25.7 10⅛ 8 41 26 42 257
26.3 10⅜ 9 42 27 43.5 263
27 10⅝ 10 43 28 44/44.5 270
27.6 10⅞ 11 10½ 44 29 45/46 276
28.3 11⅛ 12 11½ 45/46 30 47 283


Infant/Kids Size

cmInchesUSUKEURO
17.1 11 10 28/29 
18.1 7⅛ 12 11 30
19.1 13 12 31
19.7 1 13 32
20.6 8⅛ 2 1 33
21.6 3 2 34


BABYS SIZE

cmInchesUSUKEURO
12.1 5 4 19/20
13 5⅛ 6 5 21
14 7 6 22/23
14.6 8 7 24
15.6 6⅛ 9 8 25/26
16.5 10 9 27

** Some styles of Melissa come in a EUR size 40/41 and 42 (the 2 largest sizes). The majority of styles, however, are in a 40 and 41/42.

The centimetre length in the above table is based on a flat shoe and is given as an approximate guide only. Melissa does not really stretch – any type of give will be negligible.

NOTE: If you are unsure of anything, please don't hesitate to get in touch with us, we will be so delighted to help you.

FAQ

ARE YOU SELLING AUTHENTIC PRODUCT?

MDreams is the official partner of Melissa, Mel, Quay Eyewear, My Other Bag. When you buy from MDreams, rest assure the goods you received are 100% authentic and 100% new.

By providing you the genuine product, you are safe from any harmful materials used in counterfeited products.

MINI MELISSA Authorised Dealers are listed at HERE. Should you buy MELISSA or MINI MELISSA outside of these channels you run the risk of buying FAKE goods. FAKE goods can be dangerous as we cannot guarantee they are made to the same quality and safety standards. All MELISSA products are made to strict international safety standards and Made in Brazil. ONLY buy from our Authorised Dealers for 100% quality & safety assurance. Please contact us for further information.

Melissa shoes are produced with a patented PVC materials called MelFlex, the patented formula makes every pair of Melissa so comfortable and breathable. To learn more about that, visit About Melissa.

 

AM I SAFE TO BUY FROM YOU?

Absolutely! We are a legal business with brick and mortar stores throughout Asia region. Not only we provide 100% genuine product to you, your purchase is also 100% safe by our satisfaction guaranteed.

On top of that, we utilize all the latest security method to ensure your private information are safe from interceptor.

 

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

We will ship to your address using the fastest method, Visit Shipping Information to read more about it.

 

WILL MY PARCEL BE CHARGED CUSTOMS AND IMPORT CHARGES?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.  It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

THE PRODUCT I WANT IS OUT OF STOCK

We are sorry to hear that, but if you do come across a product that you want it so badly, send us an email, and we will try our best to see what we can do for you.

If you have any questions, don't hesitate to let us know via the Contact form.